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ABN 43 631 287 682

wyldhq pty ltd.

Shop direct or here, all supported under wyldhq

bedroomfactory

wyldcustom

ohmymattress

freakinthesheets

wonderland

rideonworld

wyldhome

bedmate

We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept payments made through PayPal for added convenience.

+ request a invoice.

Split Your Payment? We got you.

Afterpay, Zip, Klarna and more available by stripe payments.

To ensure the safety of our customers' sensitive information, we do not store any credit card information in our system. When making a purchase, customers will need to provide their payment information each time.

Afterpay, Zip, Klarna

We offer flexible payment options through Afterpay and Zip Pay. Simply select the option during checkout and you will be redirected to complete a quick and easy application process with your chosen provider. Repayment plans will vary depending on the payment method you select.

For our wyldcustom collection you can choose a deposit option, or multiple other choices.

Yes you can split your payment. Contact the team.

To process a refund request for faulty products, we require supporting documents such as photos or videos that illustrate the fault or issue.

You can request a return in your account.

For general cancellations visit Cancel Order

Our team will typically review these documents within 2-6 business days from the date they are submitted. If the request is validated, the refund will be processed and appear on the original form of payment within 5-15 business days. 

Please feel free to contact our customer service team with any questions you may have. 

Please note that this policy excludes CUSTOM products.

If you don't have access to the original payment method, we can provide a store credit as an alternative. Please note that we can only refund to the original payment method. If you have any questions or concerns, please reach out to our customer service team for assistance.

If you change your mind, wyldhq may offer you a store credit provided that the return is made within 14 days from the date you received the product and you are able to provide satisfactory proof of purchase.

To be eligible for a store credit, the product must:

• Be unused and in the same ‘as-new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;
• Be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse, or any result of the failure to take reasonable care of the product;
• Not be subjected to the exclusions listed below.

As the original protective packaging (including box or carton) is carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners.

You will be responsible for the shipping costs irrespective of any free, discounted, or any other type of shipping promotion that may have been applicable at the time of purchase. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

Fees that will be deducted from your store credit include:

• Initial shipping costs
• Return shipping costs
• 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

Our team members will assess the item to determine whether a store credit will be offered in accordance with BF's Return Policy. Returns for change of mind items are issued only by way of store credit valid 1 year from the date of issue. Within 5 business days of receiving your return, we will issue you with a store credit voucher via email in an amount equal to the price paid for the product, less initial shipping costs, return shipping costs, and restocking fee.

The following items will not be accepted for return:

• Mattresses & Bedding
• Pillows & Quilts
• Clearance items
• Australian made
• Personalised items
• Orders for commercial or non-domestic use

Please choose carefully when purchasing products as the above types of merchandise will not be eligible for returns unless the product fails to meet a consumer guarantee.

Yes, if the order is changed prior to dispatch from our warehouse. Please note that we process all our orders within 24-72 hours. (Sent to the warehouse for processing)

Change request must be received by 7am (AEST). If in case the item has already left the warehouse, return fees will apply.

Please note that this excludes CUSTOM products. For order changes, please contact our customer care team.

This

Depending your payment choice will depend the time frame. 5-10 business days is the guide we provide but most cases sooner. In the event it doesn’t come in that time, please double check and revert back to the friendly team.

Returns We investigate all claims efficiently and effectively. Because circumstances vary, it may take some time to reach a resolution, but we will keep you informed regarding the progress of your claim.

Please note that if you don’t have access to your refund account, we can provide a store credit. We can only refund back to the original payment method.

In the event your refund doesn’t arrive please contact your bank then us.

If a PayPal payment fails, please escalate the payment to PayPal for investigation.

If a direct credit fails to arrive, please lodge a chargeback if the payment doesn’t fall within 20 business days.

Chargeback are where clients contact there banks to lodge a chargeback on a purchase.

This is great for missing refunds, but is also used as a method of goods taken for free.

In the event you receive your product and complete a chargeback request we will seek to recover this and additional costs.

In the event you have had an issue getting a refund, please contact the team and we will look into further.

As of last year we changed payment providers based on the change of ownership. If the refund hasn’t arrived we will speak with you with options including chargeback method to resolve.

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It's important to report any issues with your delivery as soon as possible. If your order is lost, damaged, or stolen during transit, please report it immediately or within 1-2 business days from the date of delivery. To report such issues, please visit our Contact Us page and select the "Damaged, Lost or Stolen During Delivery" option. Make sure to have your order number and the email address used to purchase your order ready. Our customer care team will assist you with the next steps to resolve the issue as quickly as possible.

At BF, we take the quality of our products and services seriously, and we want you to be completely satisfied with your purchase. Therefore, we ask that you please carefully inspect your items upon delivery and do not sign for them in good condition if you notice any damage.

We understand that it can be tempting to accept your delivery, especially if it's something you've been looking forward to receiving. However, signing for the goods means you are accepting them in good condition and confirming that they are fit for delivery.

If you notice any damage, please report it to us immediately. We cannot be held responsible for damage that is not reported within a reasonable timeframe after delivery.

We take pride in our products, and we want you to enjoy them in the best possible condition. So, please take the time to inspect your items carefully and report any issues as soon as possible to ensure that we can resolve them quickly and efficiently.

At BF, we strive to provide you with the best possible service, and we appreciate your cooperation in this matter.

Most products come with a 12-month warranty against manufacturing defects and issues with materials used. To make a claim, you will need to keep your invoice number as proof of purchase. Please note that some products may have a longer warranty period, and specific terms and conditions may apply.

Custom made 5 years.

If you discover that parts are missing from your order, please refer to the assembly manual included in the package. Take a photo of the assembly instructions which clearly show the missing parts, and then send the photo to us. We will promptly send the missing parts to you within 5 business days.

Lodge a request below